Senior Lecturer in social work currently undertaking research at the University of Warwick into the use of ICT in social work.

(See my biography page for more information).


Publications:
Slowing Down or Seizing Up? Social Work Practice in a Call Centre Environment

The paper explores how contact centre technology is now being employed in social care and how it affects social work practice.

Article: Print

$US10.00

Article: Electronic

$US5.00